Shipping and Returns

How much is postage and packaging?

$10 flat rate.
Postage and packaging is FREE for orders of $200 or more.

How do I change the delivery address on my order?

Once the order has been processed and you have an order number, email admin@equinox.com.au or call (08) 9277 4560 to update any details on the order or visit our Online Skin Consultation Form.

What is your returns policy?

You can return any unused products within 14 days for a refund or exchange on presentation of your receipt. Items must be in original condition, including both inner and outer packaging where applicable. We regret that we cannot refund or replace any used items unless they are faulty. This does not affect your statutory rights. Refunds do not include the cost of returning the goods. Please send your returns to the following address, clearly stating your name, address and account number.

If there are missing or damaged items in your order, we must be notified within three days of receipt. Please call us on (08) 9277 4560.